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Privacy Policy

MACD Media, LLC (LevelUP Trading) respects the privacy of information that identifies you or is identifiable to you (Personal Information). We want you to understand how LevelUP Trading processes Personal Information, and how you can submit privacy rights requests to us concerning your Personal Information, in compliance with the various Laws in the United States, Canada, European Union, and all other countries that govern LevelUP Trading's processing of Personal Information

Personal Information

LevelUP Trading provides technical indicators and related software tools (free and premium) designed for use on third-party trading platforms (collectively, the “Platforms”). These Products are available to individuals who create an account with us (“Users”). In connection with providing our Products and services, we may collect and process certain Personal Information, including identifiers such as your name, email address, billing address, and phone number. Payment information is processed securely through third-party payment providers, and we do not store or directly access full payment card details.

Depending on how you engage with our services, we may collect Personal Information when you: (1) visit our website; (2) register for an account or subscribe to our Products; (3) contact us directly or indirectly through email, support channels, or live chat features; and (4) otherwise interact with our platform or services.

We may collect and process Personal Information for the purposes outlined in this Privacy Policy, including information collected within the previous twelve months.​

Sensitive Information

LevelUP Trading does not intentionally collect or process sensitive personal information (“Sensitive Personal Information”). If we become aware that such information has been submitted to us or stored within our systems, we reserve the right to remove and delete it where permitted by applicable law.

Legal Basis for Processing Personal Information

LevelUP Trading processes Personal Information as necessary to operate our business, provide access to our Products and services, fulfill contractual obligations, and comply with applicable legal and regulatory requirements. By using our services or subscribing to our Products, Users may provide certain Personal Information to us, which we collect and process in accordance with applicable privacy and data protection laws. Where required by law, we will obtain your consent before collecting or processing Personal Information.

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We may use and process Personal Information for the following purposes:

(1) to provide, operate, improve, and maintain our Products, services, and website; (2) to process subscriptions, purchases, and user requests; (3) to communicate with Users regarding accounts, Products, updates, or customer service matters; (4) to provide technical support and respond to inquiries, feedback, or support requests; (5) to process transactions and deliver related records such as confirmations and invoices; (6) to personalize and improve the user experience on our website and services; (7) to send marketing, promotional, or informational communications regarding our Products, services, features, offers, or updates, where permitted by law; (8) to maintain the security, integrity, and functionality of our website and Products; (9) to comply with applicable laws, regulations, legal processes, or governmental requests; and (10) to establish, protect, enforce, or defend our legal rights, property, or interests.

Sensitive Information Processed

Except where necessary to provide our Products and services, LevelUP Trading does not sell or disclose Personal Information to unrelated third parties. However, we may share Personal Information in certain circumstances, including the following:

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  • Where disclosure is requested or authorized by the individual to whom the information relates, or by their authorized legal representative;

  • Where disclosure is required or permitted under applicable laws, regulations, legal processes, court orders, or requests from governmental or regulatory authorities;

  • With third-party service providers that assist us in operating our business and providing our Products and services, including providers of website hosting, cloud storage, payment processing, cybersecurity, analytics, communications, or other operational support services;

  • With professional advisers and consultants, including legal counsel, accountants, auditors, tax professionals, or financial advisers, where reasonably necessary for business, legal, or compliance purposes;

  • In connection with a merger, acquisition, financing, reorganization, sale of assets, dissolution, or other corporate transaction involving LevelUP Trading; and

  • With third parties that perform marketing, advertising, analytics, or market research services on our behalf, where permitted by applicable law.

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All third-party service providers receiving Personal Information on our behalf are expected to process such information in a manner consistent with applicable privacy and data protection laws.

Privacy Rights

Depending on your location, applicable law, and the nature of the Personal Information we process, you may have certain privacy rights regarding your Personal Information. These rights may include the ability to:

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  • Request information about how your Personal Information is collected, used, and processed;

  • Request details regarding the categories and sources of Personal Information we collect;

  • Request information about whether your Personal Information is shared with third parties and the categories of information involved;

  • Access, review, or obtain a copy of your Personal Information;

  • Request correction or updating of inaccurate or incomplete Personal Information;

  • Request deletion of certain Personal Information, subject to applicable legal exceptions;

  • Object to or restrict certain types of processing of your Personal Information;

  • Withdraw consent where processing is based on consent, provided such withdrawal does not affect the lawfulness of prior processing activities;

  • Request portability of your Personal Information in a commonly used and machine-readable format where required by applicable law; and

  • Exercise your rights without unlawful discrimination or denial of services.

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To submit a privacy-related request, you may complete and submit our designated Privacy Rights Request Form available through our website. We may need to verify your identity before processing certain requests in order to protect your Personal Information from unauthorized access or disclosure.

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Please note that some requests may be limited or denied where permitted or required by applicable law, including situations where we are legally obligated to retain certain information for business, legal, regulatory, tax, fraud prevention, or security purposes. In some cases, exercising certain privacy rights may affect our ability to provide access to certain Products or services.

LevelUP Trading will not unlawfully discriminate against individuals for exercising any applicable privacy rights under relevant data protection laws.

Selling, Sharing, Trading, Exchanging, and Brokering Personal Information

Except as otherwise disclosed in this Policy, LevelUP Trading does not sell, share, trade, or exchange Personal Information (including as those terms are defined under applicable Data Privacy Laws) with or to any unaffiliated third parties.

If you wish to opt out of any such sale, sharing, trading, or exchange of your Personal Information, you may complete and submit our designated Privacy Rights Request Form available on our website. We will process such requests in accordance with the procedures described in the relevant section of this Policy.

Automated Decision Making

LevelUP Trading does not use automated decision making or profiling in the processing of your Personal Information, and does not make decisions that affect you based on automated decision making or profiling using your Personal Information.

Duration of Retention

Because the Products provided by LevelUP Trading vary, the period for which we retain Personal Information also varies. Retention periods depend on factors such as the type of Products provided, the length and nature of our relationship with each User, and the specific categories of Personal Information involved. LevelUP Trading seeks to retain Personal Information only for as long as is necessary or appropriate for the purposes for which it was collected, or as otherwise required or permitted by applicable law.

Cookies

When you visit our Site, LevelUP Trading may place cookies (small text files containing a randomly assigned identifier) on your device in order to support site functionality and help customize your experience. Cookies allow us to remember information about you, your preferences, and your device, enabling a more tailored and efficient user experience when using the Site.

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Through the use of cookies, we may also collect certain information related to your interaction with the Site, including your IP address, username, session identifiers, browser type, pages viewed, referring pages, time of access, and general usage behavior. This information may be used for performance monitoring, analytics, and marketing purposes.

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You may choose to decline or disable cookies by adjusting your browser settings. However, if you do so, some features of the Site may not function properly or may operate with reduced efficiency.

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For more information, please view our Cookies Policy.

Changes to Policy

LevelUP Trading reserves the right to change or amend this Policy at any time and for any reasons, including to remain in compliance with Data Privacy Laws.

Questions or Concerns

For questions or concerns, please contact our Data Privacy Officer:

Mason Chambers

Support@lvluptrading.com

Last Updated: May 19th, 2026

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